Accessibility Statement | WestHouse Hotel New York

WestHouse Hotel New York (sometimes hereinafter referred to as “Hotel”, “we”, “us”, or “our”) is dedicated to providing exceptional service to guests of all abilities. We strive to provide online content that provides an excellent user experience for visitors of all abilities, using any type of assistive technology to access the website.

We base our website accessibility standards on the Web Content Accessibility Guidelines 2.1, level A + AA success criteria. In addition, we actively work to maintain, assess and improve the usability and accessibility of our website through training of our personnel, engagement of experts and regular testing of our digital accessibility.

We welcome feedback

If you experience any difficulty accessing or navigating our websites or have any accessibility-related questions or comments, we are listening. Please contact us at welcome@westhousehotelnewyork.com or call (212) 247-8000 with a description of the issue you encountered and your contact information. Your experience matters to us.

The WestHouse Hotel website may contain material from social media sites such as Facebook and Youtube, which are used to share additional content about our property, facilities and services. These third-party sites may have accessibility issues that are beyond our control. We invite you to review further public accessibility information directly from Facebook, Youtube, Twitter and Instagram.

Accessible Features and Amenities

WestHouse Hotel is ADA compliant in accordance with the construction statutes of the ADA (Department of Justice ADA Title III Regulation 28 CFR Part 36, 1991). We welcome guests of all abilities. Our property descriptions aim to allow any visitor to make an informed decision on whether the hotel is an appropriate choice for their needs.

Property Features

Accessible public entrance

Entrance doors width: 60 inches (double doors)
Entrance is level with sidewalk
Pathway width: 9 feet (unrestricted)
Wheelchair maneuvering clearance: 20 feet (sidewalk)
Distance from parking: 20 feet to Valet, 3 city blocks to garage

Accessible emergency exit

Route from the public entrance to the registration area
Distance: 50 feet
Pathway width: 20 feet
Wheelchair maneuvering clearance: 20 feet (open lobby)

Accessible route to elevators
Distance to elevators from entrance: 150 feet
Pathway width: 95 inches
Distance to elevators from registration desk: 100 feet
Pathway width: 60 inches

Accessible elevators
Elevators measurements: 60 inches x 55 inches
Width of the elevator doors: 33 inches
Wheelchair maneuvering clearance: 60 inches

Accessible parking (valet only)
Distance to front desk: 7 feet
Pathway width: 20 feet
Wheelchair maneuvering clearance: 20 feet

Registration desk
Desk height: 43 inches
Desk width: 33 inches
Guests who are unable to access the registration desk will receive personal assistance.
Wheelchair maneuvering clearance: 120 inches

Accessible concierge desk
Desk height: 35 inches
Desk width: 30 inches
Desk is wheelchair accessible
Wheelchair maneuvering clearance: 120 inches

Accessible public restroom
Door width: 36 inches
Toilet height: 17 inches
Toilet has grab bars
Stall size: 87 inches x 93 inches
Stall maneuvering clearance: 68 inches
Sink height: 33 inches with a 22 inch clearance and plumbing is wrapped with insulation
Height of the mirror: 34 inches
Mirror height is accessible
Lavatory controls are accessible
Wheelchair maneuvering clearance: 56 inches

Lobby Restaurant/Bar
Distance to public entrance: 60 feet
Pathway width: 80 inches
Distance to elevators: 100 feet
Distance to bathrooms: 120 feet
Restaurant entrance door width: 80 inches (open to lobby)
Table heights: 41 inches with knee and toe clearance

Third-floor Gym
Distance to public entrance: 150 feet
Pathway width: 36 inches
Distance to elevators: 30 feet
Distance to bathrooms: Gym has bathroom 20 feet from entrance
Entrance door width: 35 inches
Water fountain height: 35 inches

TTY for guest use.

Visual (strobe light) alarms.

Guest room televisions have closed captioning or closed captioning decoders are provided.

Braille signage throughout.

Accessible meeting and event facility (private dining room), and accessible route to meeting and event facility from the public entrance and accessible rooms.

Accessible business center. Accessible route to business center from the public entrance and accessible rooms.

Service animals are welcome at the WestHouse Hotel.

Accessible guest rooms

WestHouse Queen Bed Roll-in Shower
Room size: Approximately 295 square feet
Type of key lock on guest room door: Saflok
Visual (strobe light) alarms
Braille signage throughout
Door width: 36 inches
Bed type: One queen bed
Bed size: 60 inches x 80 inches
Bed height: 28 inches
Wheelchair maneuvering clearance: 45 inches
Desk height and width: Height is 27 inches, width is 20 inches. Desk has knee and toe clearance.
ADA kits available upon request with pillow alarm, TTY, door knock strobe alert, in-line phone amplifier, phone ring signaler.

Bathroom features
Door width: 36 inches
Height of toilet: 16 inches
Toilet has grab bars
Height of sink: 34 inches and width of 22 inches with clearance
Height of the mirror: 45 inches
Lavatory controls are accessible
Wheelchair maneuvering clearance: 60 inches
Speaker phone
Accessible bathing feature: Standard roll-in shower with foldable shower seat, grab bars and
detachable handheld spray unit.

WestHouse Two Queen Beds Roll-in Shower
Room size: Approximately 295 square feet
Type of key lock on guest room door: Saflok
Visual (strobe light) alarms
Braille signage throughout
Door width: 36 inches
Bed type: Two queen beds
Bed size: 60 inches x 80 inches
Bed height: 28 inches
Wheelchair maneuvering clearance: 45 inches
Clearance between beds: 34 inches
Desk height and width: Height is 27 inches, width is 20 inches. Desk has knee and toe clearance.
ADA kits available upon request with pillow alarm, TTY, door knock strobe alert, in-line phone amplifier, phone ring signaler.

King Bed Roll-in Shower
Room size: Approximately 295 square feet
Type of key lock on guest room door: Saflok
Visual (strobe light) alarms
Braille signage throughout
Door width: 36 inches
Bed type: One king bed
Bed size: 72 inches x 80 inches
Bed height: 28 inches
Wheelchair maneuvering clearance: 45 inches
Desk height and width: Height is 27 inches, width is 20 inches. Desk has knee and toe clearance.
Speaker phone

ADA kits available upon request with pillow alarm, TTY, door knock strobe alert, in-line phone amplifier, phone ring signaler.

Bathroom features
Door width: 36 inches
Height of toilet: 16 inches
Toilet has grab bars
Height of sink: 34 inches and width of 22 inches with clearance
Height of the mirror: 45 inches
Lavatory controls are accessible
Wheelchair maneuvering clearance: 60 inches
Accessible bathing feature: Standard roll-in shower with foldable shower seat, grab bars and detachable handheld spray unit.

Accessible route from public entrance and registration area to accessible rooms.

From a digitally accessible website to complete descriptions of all onsite amenities and features, we wish to provide a positive experience from start to finish. Please note that this accessibility statement applies to all content on the WestHouse Hotel website. The hotel is not responsible for any third-party content on the website.